Worcester Students’ Union (WSU) is committed to the provision of high quality services and acknowledges that, to ensure continued success, instances of dissatisfaction need, where possible, to be reported and addressed. If you have a concern about a particular aspect of the services provided by the Union, we would ask you in the first instance to raise the matter immediately with an appropriate member of staff. WSU acknowledges, however, that there are occasions when matters cannot be dealt with or resolved in this way or when a more formal, documented approach is appropriate. Should this situation arise please download and complete this form and follow the instructions on how to submit this to the Students' Union.
The complaint will be dealt with by the member of WSU’s management team who has direct responsibility for the service or issue about which the complaint is being made.