Hello there!

Representing and supporting students to develop and achieve

Welcome to your Students’ Union (SU). The Students’ Union is an independent charity, devoted to the educational interests and welfare of all students studying at the University. Its members are all students (full-time and part-time) registered for a course of study with the University of Worcester, unless they specifically choose to opt out of membership.

 

Our Vision

Representing and supporting students to develop and achieve.

Our Values

Professional

We will conduct and present ourselves to our students and stakeholders in a professional manner, ensuring we have sound organisational processes and procedures, as well as internal expertise to support the student leadership.

Inspirational

We will lead by example and provide our students with inspiration to reach their full potential and try new things.

Accountable

We will ensure that our students and stakeholders know how we utilise our funds and make decisions through our democratic structure, and how they can get involved.

Student-centred

We will ensure that the services and events we deliver achieve high levels of student satisfaction and that students are integral to our continuous improvement.

Positive

We will be positive about Worcester and what it can offer students, promoting how we can help and support them.

Entertaining

We will have fun and help students have great memories of their time at Worcester.

Our Core, Strategic Goals

  • Increase the number of students who know about and use our services
  • Facilitate wider student involvement in decisions that affect our members
  • Provide responsive, appropriate and accessible support and advice to students
  • Create and promote opportunities for students to develop transferable skills
  • Help students to be safe and to enjoy University life

We have a strategic plan taking us up to 2021, to ensure that we do our utmost to deliver for students. We started this plan in June 2016 and updated it in summer 2017 for the 2017/18 academic year, to reflect emerging priorities and the key objectives of the elected officer team (Jade, Euan and Sophie). You can see how well we did against this ambitious plan over the year here. Out of 246 outputs under our 5 Core Goals, 198 – so 80% - are rated Green (achieved) or Amber (good progress made / ongoing). It was a very busy year, which culminated in us being shortlisted for Union of the Year in the NUS Awards 2018.

We have reviewed and updated our Strategic Plan for the 2018/19 academic year (and beyond) to bear in mind the ambitions of Lucy, Euan, and Harrison. You can view the updated plan here. If you have any comments to wish to make on our vision, values or goals, please do contact us by phone on 01905 543210 or email us at studentsunion@worc.ac.uk

In March 2018, the Students’ Union’s Board approved some overarching KPIs (Key Performance Indicators) for the Union. These were developed by the staff and officer team of the Union and are linked to the Union’s Strategic Plan and Core Goals (2016-21). The KPIs will be measured by a variety of means and monitored year on year until 2021. Some outcomes will be available for immediate comparison, others from the results of our first Big SU Survey, which we will be launching in May 2018, to become an annual exercise. Others KPIs will be measured from the 2018/19 academic year, once we have completed our comprehensive governance review, which is well underway. We hope this monitoring and measurement of our impact and achievements will give us a good idea of where we need to continue developing in the long term, in order to provide the best possible experience for our members. You can view our KPIs here.

Big Worc Survey 2018

We launched the Big Worc Survey in May 2018 to find out what our students really want from their SU. We had a fantastic response rate with students providing feedback on a range of topics, from SU campaigns to The Hangar bar to democracy and representation.

We're pleased to say that results from the survey were largely positive, and we're confident we're moving in the right direction and giving students the best experience possible during their time here. We're also determined to keep improving our services, how they are delivered, and how they are promoted, in line with feedback from our students. The findings of the survey correlate with our Strategic Plan and 5 Core Goals, which suggests we are heading in the right direction.

You can view a full report of the Big Worc Survey here.

2016-17 Impact Report

 

What is the SU for?

Like other Students' Unions, our objects (what we're here for) are the advancement of education of students at the University for the public benefit by:

  1. Promoting the interests and welfare of students and representing, supporting and advising students
  2. Being the recognised representative channel between students, the University and any other external bodies
  3. Providing social, culture, sporting and recreational activities and forums for discussions and debate for the personal development of students


Worcester Students' Union is affiliated to the National Union of Students (NUS).

Location

Located at the heart of the St John’s campus close to the Pierson Building, the SU is the hub of student life. You can come and see the Officers and staff or visit our Welcome Desk to find out information on what we do, how you can get involved, and how we can help you. Our bar and social space, The Hangar, is the ideal place to meet with mates, do a bit of work, or have a bit of down time. We provide a weekly ents programme with something for everyone and it’s open every day (apart from Sunday) for you to come along, have a drink, play pool and watch sport on the big screens. The SU also has the Campus Shop so you can stock up on supplies and The Hangar Deli, which does good food and meal deals.

Representation

Our most important job as a Students’ Union is to represent your views, listen to what you’ve got to say, and make sure it’s heard by the right people. Our 3 Full Time Officers and 8 Part-Time Officers (which together form the Executive Committee) are elected to represent you, understand any issues you have, and ensure your student experience is the very best. You too can make a difference by getting involved in one of our many Committees e.g. Executive Committee, RAG (Raise and Give) Committee, Green Committee, Student Council, or by becoming an Institute or Course Rep. Life and University is about trying new things, putting your head above the parapet, and developing yourself and who you are. Representing others is a great way of doing this and giving yourself skills for life. There’s so much going on that you’re bound to find something you’re passionate about.

How we are funded

The activities and services we deliver are funded primarily through a block grant from the University of Worcester and through trading surpluses from commercial services.

In addition we receive financial support from a number of local businesses. The money they give helps us enhance your student experience.

Constitution

To view Worcester Students' Union constitution, please click here.

Our Trustee Board

The Trustee Board is ultimately responsible for governing the affairs of the SU and making sure that it is sustainable – strategically and financially - and meeting its charitable objectives at all times. It ensures regulatory and legal compliance and monitors the performance of the Chief Executive and staff team. It makes key decisions on the overall SU’s strategy and direction and ensures that everything the SU does is in the interest of Worcester students. The Board delegates responsibilities to the Chief Executive, Student Council, and also to its Sub Committees that focus on

  • Finance
  • HR and Remuneration
  • Appointments (to the Board)

The Board consists of:

  • The 3 Elected Full Time Officers – the President, Vice President Education and Vice President Student Activities
  • Up to 4 Student Trustees – any current student of the University of Worcester can apply for these positions
  • Up to 3 External Trustees – people who come from outside of the SU and University with skills and expertise in certain areas e.g. finance, HR, Students’ Unions, Higher Education

The Chief Executive attends the Board to provide regular reports and updates on progress against the SU’s strategic and operational plans and other members of staff are also present when needed e.g. the SU Finance and Commercial Manager. The SU’s HR and Admin Co-ordinator acts as Secretary to the Board and takes the minutes.

Our Trustee Board currently consists of:

  • Officer Trustees - Lucy Conn (President and Chair of the Board), Euan Morrison (VP Education), and Harrison Jarrett (VP Student Activities)
  • Student Trustees - Robert Hampton (Masters student) , 3 current vacancies
  • External Trustees – Elaine Spalding, Margaret Jolley, and Melanie Brittain, who bring a wealth of knowledge around student support, HE, HR, and finance.

We had 3 wonderful Student Trustees in 2017/18 who left the Board due to graduating or going on a placement year. Student Trustees give a crucial perspective on the Board and it is also a great experience for you – brilliant for your CV and you learn so much along the way. If you are interested in applying to be a Student Trustee please find more information here.

Trustees' Reports and Financial Statements

Please click on the links below for the Trustees' Reports and Financial Statements for previous academic years.

Minutes from Trustee Board Meetings.

Complaints

Worcester Students’ Union (WSU) is committed to the provision of high quality services and acknowledges that, to ensure continued success, instances of dissatisfaction need, where possible, to be reported and addressed. If you have a concern about a particular aspect of the services provided by the Union, we would ask you in the first instance to raise the matter immediately with an appropriate member of staff. WSU acknowledges, however, that there are occasions when matters cannot be dealt with or resolved in this way or when a more formal, documented approach is appropriate. Should this situation arise please download and complete this form and follow the instructions on how to submit this to the Students' Union.

The complaint will be dealt with by the member of WSU’s management team who has direct responsibility for the service or issue about which the complaint is being made.