The Students' Union provides a free, independent, confidential, and impartial advice service to all students at the University of Worcester. This includes students studying at partner colleges. Advice and support are offered to all students regardless of race, religion, gender, disability, or sexual orientation.
Welcome to the Help and Advice service at the Worcester Students’ Union.
While we hope your time at university is everything you expected and more, we know that sometimes things can go wrong. We are here to support you with any challenges you face during your time at university and will always give you honest and reliable advice about what we can do to help you move forward and get back on track.
Our service is open to all students at the University, up to 3 months after they graduate and we are dedicated to making sure each student is treated fairly, with dignity and respect. We are passionate about supporting all students at the University of Worcester and providing consistently sound advice to all students regardless of disability, gender, and sexual orientation.
If you have any worries or concerns, please get in touch with us by completing our online enquiry form.
We wish you the best of luck with your studies and beyond!
Make an appointment
The easiest way to make an appointment is to complete this short, confidential, online Advice Enquiry Form. You will receive a direct booking link, giving you the choice of an in-person, telephone, or Microsoft Teams appointment. Appointments are offered Monday to Friday 9:00am – 4:30pm.
If you would like an appointment outside of these times, or at a different university campus, please mention this on your enquiry form.
You can also:
- Telephone: 01905 543210
- Email: firstname.lastname@example.org
- Collect a paper version of the enquiry form in an accessible format from the Welcome Desk at the Students’ Union building, St John’s campus.
You can speak to an advisor without an appointment every Friday at the Students’ Union building, St John’s campus.
Representation at meetings
The Service can arrange for a representative to accompany students to any meeting with the University. Please note that representatives are not able to speak on a student’s behalf, but they will make sure students are treated fairly.
We understand that some of our students have accessibility needs and our advisors will endeavour to make reasonable adjustments for students using our service. In addition to providing accessible documents and appointments in a variety of formats, our advice room has numerous accessible features. These include, but are not limited to:
Step-free and wheelchair accessible
Space for you to bring a friend, fellow student, or family member.
Large print policy documents on coloured paper.
For information on our Accessible Campus please see www.accessable.co.uk/university-of-worcester
What happens during my appointment?
When you arrive for your appointment, your advisor will introduce themselves and explain briefly how the service works.
Your advisor will then give the opportunity to explain what has happened and your desired outcome or resolution. If you are making an appointment for advice regarding suspected academic misconduct or fitness to practise, you may be asked to share your referral and/or similarity reports prior to your appointment to allow your advisor to provide the best advice possible.
At this point, your advisor will discuss your options and share relevant materials, such as University policy to help you understand and navigate the University processes.
After the meeting, you will receive an email from your advisor with a helpful summary of what was discussed and next steps. You may also receive an email inviting you to leave feedback on our service.
Our Promises and principles
The Advice Service is confidential - nothing you tell us will be shared with the University of Worcester or any other organisation or individual without your permission. There are rare occasions where a breach of confidentiality may be deemed necessary. A breach of confidentiality will only occur if staff have evidence to believe that someone is at risk of harm and abuse. Further details can be found in our Confidentiality Policy. If a decision is made to breach confidentiality, the client will be informed in advance of the breach.
Every effort has been made to ensure that all information contained on the Help & Advice web pages is both current and accurate. However, information within these pages is subject to change without prior notice. Please seek professional guidance for the latest information. Any advice given by members of staff is based on the information available and to the best of their knowledge. No liability can be accepted for any errors or misleading information. Please note the SU Advice Service is a member of AdviceUK.