Items may be collected free of charge from the Students' Union shop or delivered on payment of postage and packaging. You will be notified by email when your product is ready to collect. We aim to dispatch products within seven working days.

We accept the following forms of payment through our partner Sage Pay:

All payments will be in pounds sterling.

Worcester Students' Union cannot be held responsible for errors and omissions in the shop, and reserves the right to modify and correct errors at any time.

Buying Online

When making a purchase from or via Worcester Students' Union for any product, including joining clubs and societies (membership fees), payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Barclaycard Merchant Services. All payments are made to Worcester Students' Union and will appear on your bill as "WSU Online Payment".

Worcester SU does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from k.gray@worc.ac.uk to your message centre inbox on the Union Portal. This can additionally be viewed at a later date by viewing the 'Purchase History' section of the Union Portal.

To edit this address, click on the 'My Contact Details' link when logged into the site.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Returns and Refunds

If you have a genuine reason for wanting to return your item, please email k.gray@worc.ac.uk in the first instance, explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

1. The garment has been worn (unless there is a provable quality issue)
2. The garment has been proven to be deliberately damaged
3. The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging and is not personalised)
4. The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
5. The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised

All refunds will be issued by Worcester SU. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.