Help & Advice

Providing independent, confidential, and impartial advice to all University of Worcester students

See you Soon

  1. Lock it
    Are all your windows and doors to your accommodation secure?
    This is especially important ground floor accommodation and off campus housing.
    Remember to ensure your bedroom and accommodation doors are shut securely and never prop fire doors open.
  2. How are you getting home?
    The Night Bus
    Catch the 31N back from the City for just a £1 - pay via the First Bus app or use contactless.
    The route operates between the City Centre bus station and St John's Campus, running approximately every 30 minutes on Wednesday, Friday and Saturday night between 10pm and 3am.
    Download the First Bus App
    Callmy Alert App 
    The University's official safety app for students.
    - feeling uncomfortable in a situation - don't feel safe walking home - fallen over in halls? -
    Alert University Security on the Callmy App - use WR2 students after downloading the app and registering.
    Download the app
  3. Taxis
    We are partnered with Cathedral Cars, who provide special discounted and fixed rates for students in Worcester, starting from just £5.50
    Download the app
  4. Party Safe
    Never leave drinks unattended or accept drinks from strangers.
    The following information is taken from NHS guidance

    How do I know if my drink's been spiked?

    Most date rape drugs take effect within 30 minutes, symptoms usually last for several hours.

    But if you pass out, it'll be hard to know the full effect. You may still feel some of the symptoms of a date rape drug after a night's sleep.

    Symptoms will depend on which substance has been used, they usually include:

    • lowered inhibitions
    • difficulty concentrating or speaking
    • loss of balance and finding it hard to move
    • visual problems, particularly blurred vision
    • memory loss (amnesia) or "blackouts"
    • feeling confused or disorientated, particularly after waking up (if you have been asleep)
    • paranoia (a feeling of fear or distrust of others)
    • hallucinations (seeing, hearing or touching things that aren't there) or having an "out of body" experience
    • nausea and vomiting
    • unconsciousness

    How to avoid drink spiking

    If your drink has been spiked, it's unlikely that you'll see, smell or taste any difference. Some drugs, such as GHB, may taste slightly salty or smell unusual.

    If you start to feel strange or more drunk than you should be, get help immediately.

    • Never leave your drink unattended, and keep an eye on your friends' drinks.
    • Don't accept a drink from someone you don't know.
    • Consider sticking to bottled drinks and avoiding punch bowls or jugs of cocktails.
    • If you think your drink's been tampered with, don't drink it – tell a trusted friend or relative immediately.
    • Avoid taking expensive equipment with you or anything that could be a target for thieves.

    What should I do if I think my drink's been spiked?

    First, tell someone you completely trust, such as:

    • a close friend
    • a relative
    • a medical professional
    • the police

    If you aren't with anyone, call someone you trust and get to a safe place. Ask to use a phone if yours has been stolen.
    If you need urgent help, call 999. Be wary of accepting help from a stranger and don't leave with someone you don't know.
    If you feel unwell, someone you trust should take you to your nearest A&E department. Tell the medical staff that you think your drink's been spiked.
    Arrange for someone to take you home and stay with you until the drugs have fully left your system.
    Report it to the police as soon as you can. They may ask you to provide blood and urine samples.
    Most drugs leave the body within 72 hours of being taken (the date rape drug GHB leaves the body within 12 hours), so it's important to be tested as soon as possible.

  5. Protect Yourself
    Always use protection and stock up on free condoms by using our Free Condom Delivery Service
  6. Say No
    It's okay to say no to peer pressure
  7. Know your limits
    Drink responsibly and 'make every other one a water'
  8. Ask for Angela
    Bar staff will discretely help you out of any uncomfortable situation when you 'ask for Angela'.
    Both the Hangar Bar and Tramps Nightclub staff are trainer as well as many other City Centre bars.

Welcome Home

  1. Fix it
    Request repairs online via the Facilities Helpdesk Portal on MyDay.
    Emergency maintenance is available 24hrs a day - contact Security
  2. 24/7 Campus Security
    Email or in an emergency call 07977973956
  3. Report it
    If you see anything suspicious report it to Campus Security. In an emergency cal 101 or 999.
  4. Is you bike secure?
    Use a hard D lock and apply for access to the secure bike storage
  5. Are you IT Secure?
    Help & Advice is available from the ICT Support Desk on the first floor of Peirson or phone 01905 857500
    More information and guides are also available online
  6. Are you insured?
    The University provides free standard Endlseigh insurance in halls. You can contact Endsleigh to increase cover on specific items of value.
  7. Unhappy in your accommodation?
    Contact or phone 01905 855300.
    You are able to put a room change request in after the first few weeks of semester 1.
  8. Got a Situation?
    For help and advice regarding SBRB issues (Student Behaviour Review Board) get in touch.