Help & Advice

Providing independent, confidential, and impartial advice to all University of Worcester students

All deposits taken by landlords and letting agents for Assured Shorthold Tenancies in England and Wales, must be protected by a tenancy deposit protection scheme, this includes students letting rooms or properties during their studies.

If you are concerned your deposit isn't protected or you need more information, book an appointment with Tom or Kate (SU Academic and Welfare Advisor) here.  


What are Tenancy Deposit Schemes?

The schemes allow tenants to get all or part of their deposit back when they are entitled to it, and encourages tenants and landlords to make a clear agreement from the start on the condition of the property.

The schemes:

 Allow tenants to get all or part of their deposit back when they are entitled to it
 Make any disputes easier to resolve
 Provide a free dispute resolution service
 Encourage tenants and landlords to make a clear agreement from the start on the condition of the property

There are currently three tenancy deposit protection schemes available for landlords and letting agents:
 My Deposits
 Tenancy Deposit Service (TDS)
 Deposit Protection Service (DPS)

How does it work?

Within 30 days of receiving a deposit the landlord or agent must give the tenant the details about how their deposit is protected including:

 The contact details of the tenancy deposit scheme selected
 The landlord or agent’s contact details
 How to apply for the release of the deposit
 Information explaining the purpose of the deposit
 What to do if there is a dispute about the deposit

Am I Protected?

Use Shelter's website to find out easily if you're protected.

Getting Your Deposit Back

Make sure you get your deposit back when your tenancy ends. Shelter has lots of helpful information on getting your deposit back.

Find out more

Citizens Advice - see the Citizens Advice guide to Tenancy Deposits and view their comprehensive information and advice on Student Housing