If you bought an item online, over the phone or by mail order
You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person (see exceptions below).
The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.If you paid for standard delivery when you bought something, the seller has to refund this if you return it.
If you chose a more expensive delivery option, you'll have to pay the difference.
You won’t get a cooling-off period when you buy:
- something that deteriorates quickly - like flowers or food
- an item that was personalised or custom-made for you
- anything from a private individual rather than a business
- a CD, DVD or software, if you break the seal on the wrapping
For further information see the Citizens Advice website