Skip to main content
Worcester Students' Union
Worcester Students' Union
  •  Account
  • Log in
  • Log in
  • Your Union
    • About Us
    • Advertise With Us
    • Data Protection
    • SU Sustainability
  • Your Voice
    • Academic Representation
    • All Student Meeting
    • Campaigns
    • Elections
    • Full Time Officers
    • Ideas Forum
    • Student Council
    • Student Networks
    • Your National Voice
  • Advice
    • *Advice Enquiry Form
    • Academic
    • Consumer Advice
    • Employability
    • Health & Wellbeing
    • Help & Advice for Postgraduate Research Students
    • Help & Advice Promotional Materials
    • Housing
    • Safe and Secure
    • Study Happy
    • The Cost of Living: Advice and Guidance for Students
    • Finance
  • Volunteering
    • - - LOG HOURS - -
    • Are You Volunteering?
    • Current Opportunities
    • Looking for Volunteers?
    • RAG (Raise and Give)
    • Volunteering FAQs
  • Networks
    • Network Committee Resource Hub
    • Network Elections
    • Start a new Network
    • What your memberships mean
  • Sports and Societies
    • *WorcStar*
    • Adopt a Soc
    • Club and Society Annual Elections
    • Committees' Resource Hub
    • Get Involved
    • Give it a Go
    • Societies
    • Sports
    • Start a New Society or Sports Club
    • Varsity
    • What your membership means
  • What's On
    • Celebration Week
    • Events
    • Tramps Nightclub
    • Worc Hard Play Hard
  • The Hangar
    • Best Bar None
    • Bookings
  •  My Account
  • Home /
  • Help & Advice /
  • Consumer Advice /
  • Faulty Goods

Faulty Goods

In this section

  • *Advice Enquiry Form
  • Academic
  • Consumer Advice
    • Buying Online
    • Changing Your Mind About a Purchase
    • eBay Issues
    • Energy BIlls
    • Faulty Goods
    • Poor Service
  • Employability
  • Health & Wellbeing
  • Help & Advice for Postgraduate Research Students
  • Help & Advice Promotional Materials
  • Housing
  • Safe and Secure
  • Study Happy
  • The Cost of Living: Advice and Guidance for Students
  • Finance

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.

It doesn't matter whether you bought the item new or second hand you will still have rights.

You’ll have legal rights if the item you bought is:

  • broken or damaged ('not of satisfactory quality')
  • unusable (‘not fit for purpose’)
  • not what was advertised or doesn’t match the seller’s description

You won’t have any legal rights if:

  • it was damaged by wear and tear, an accident or misuse
  • you knew about the fault before you bought the item
  • you’ve just changed your mind

How to Make Sure you get What you're Entitled To

The Citizen's Advice Bureau have a handy tool for helping you understand your rights. 

If you need help writing letter or communicting with sellers the Help & advice service can help.

 

  • Home

Worcester Students' Union is a registered charity no. 1145192

Get in touch at studentsunion@worc.ac.uk

Advertise to Students Powered by MSL