Help & Advice

Providing independent, confidential, and impartial advice to all University of Worcester students

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it.

It’s the same no matter how expensive the item was - it’s really down to the seller whether they offer you anything. If you think that there’s a problem with the item, you might have different rights.

Check the returns Policy

If you’ve changed your mind about something you bought in a shop, first check their own policy on returns. Even though they don’t have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long they’re not used.

  • Look for the shop’s returns policy on your receipt or online.
  • Bear in mind that shops often reduce the amount of time you have to return items bought in a sale, although you’ll still always be protected if something is faulty.
  • Take your receipt with you if you can and keep the original packaging.
  • It’s up to shop what they offer you - you’ll need to decide whether to accept it or not.